Proactive Customer Retention Reimagined
Cloud-based machine learning and big data analytics solution to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records.
- Detect customer churn risk as early as possible for every customer
- Automatically route at-risk customers to proactive retention agents
- Turn customer service interactions into customer retention interactions
VOZIQ's Predictive Customer Retention
Your contact center service specialists speak with your customers millions of times each year, and document their exact needs, pain points and wishes. VOZIQ leverages this treasure trove of “voice of customer” to predict exactly which customers are at risk, to reveal what is driving them away, and to provide an end-to-end solution that will retain your high-risk and high-value customers.
Machine learning models to uncover complex risk patterns from disparate customer data.
Early Churn Detection
Spot churn risk as it emerges, and take timely preventive action.
Lightning Fast Insights
Use intuitive Boolean search to mine through millions of data points in a flash.
Spot Reversible Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Risk-Based Call Routing
Automatically route calls from at-risk customer to up-skilled retention agents.
Highly qualified consultants you can rely on for expertise, support and risk mitigation.
Plug the Leaky Bucket of Customer Value
Why Customer Value Champions Trust VOZIQ
VOZIQ offers a unique synergy of technology, processes, and on-demand professional support, that guarantee consistent and demonstrable customer retention gains.