25 Tips for Managing Text Analytics Projects
Sometimes text analytics project in your company may not go the way you envisioned for multiple reasons. It could be bad data, incorrect software, stakeholder issues etc. You may ask how to make text analytics projects run correctly for your business? The following are …
Future of Enterprise Contact Centers – Part 3
(This is the part 3 of a 3-part series – ‘Future of Enterprise Contact Centers’. Read Part 1 and Part 2.) In the previous sections of this series, I have highlighted the changing face of the call center industry and the areas that will need your …
Future of Enterprise Contact Centers – Part 2
Disruptions in business fundamentals happen in sudden, sharp shifts which open unexpected opportunities for the companies. At the same time, they are pushed into a do or die situation for maintaining relevance in the market. Today, the emergence of social media is one such shift …