Proactive Customer Retention Reimagined

Cloud-based machine learning and big data analytics solution to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records.

  • Detect customer churn risk as early as possible for every customer
  • Automatically route at-risk customers to proactive retention agents
  • Turn customer service interactions into customer retention interactions
Enterprise-Grade Customer Retention Cloud
Quick, Enterprise-Wide POV of Customer Risk
Reveal VOC in Customers’ Words With Advanced Text Analytics
Multiple Ways to Visualize Risk and Uncover Patterns

VOZIQ's Predictive Customer Retention

Your contact center service specialists speak with your customers millions of times each year, and document their exact needs, pain points and wishes. VOZIQ leverages this treasure trove of “voice of customer” to predict exactly which customers are at risk, to reveal what is driving them away, and to provide an end-to-end solution that will retain your high-risk and high-value customers.

AI-Driven Modeling

Machine learning models to uncover complex risk patterns from disparate customer data.

Early Churn Detection

Spot churn risk as it emerges, and take timely preventive action.

Lightning Fast Insights

Use intuitive Boolean search to mine through millions of data points in a flash.

Spot Reversible Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Risk-Based Call Routing

Automatically route calls from at-risk customer to up-skilled retention agents.

Accelerated Success

Highly qualified consultants you can rely on for expertise, support and risk mitigation.

Plug the Leaky Bucket of Customer Value

10

Boost in conversion of proactive retention offers

20

NPS gain via improved customer service experience

10

Boost in customer retention by saving high-risk customers

300

Proven ROI within first year of implementation

Why Customer Value Champions Trust VOZIQ

VOZIQ offers a unique synergy of technology, processes, and on-demand professional support, that guarantee consistent and demonstrable customer retention gains.

Cutting-edge platform

Combined power of text analytics and advanced machine learning models

Quicker time to value

Cloud-based solution that delivers value as early as 45 days from deployment

Plug 'n' play solution

Maximize existing investments in people and technologies with minimum disruption

Partners in success

Highly qualified data scientists to guide, advise and support your initiative

“The Judges Are Impressed By VOZIQ’s Ability to Extract Individual Customer Intent from Agent Notes and Link it to KPIs & Revenues.”

CRM Excellence Award 2017

BLOG

Infusing Customer Behavioral Intelligence into Retention Strategies

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SOLUTION OVERVIEW

VOZIQ's Predictive Retention Solution

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Our solution specialist can help you quickly assess VOZIQ's fit for your priorities, and create a business case.

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