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How AI Can Predict and Reduce Customer Churn
VOZIQ Team
In highly competitive industries, customer loss direct affects bottom-line growth. As we mentioned in a previous article, if you have one million customers with yearly revenue of $500 per customer, an annual churn rate of 20% can lead to $100 million in loss annually plus …
6 Reasons Why Unstructured Data Is Key to an Effective Retention Program
According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models …
5 Customer Experience Books You Must Read in 2022
Customer experience is the key to success in any business. The customer experience is the sum of all interactions a customer has with your company, product, or service. We have selected a few of our favorite books on customer experience, which we believe are worth …
VOZIQ Customer Intelligence Roundup – April Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The April edition of our Customer Intelligence Roundup entails a retrospective as well as …
Empowering The Front Line To Minimize Customer Churn
Vasudeva Akula
Contact center agents, field service professionals, technicians, services reps—these are a few of the many roles that constitute your front line. The front line is a crucial part of your enterprise since these employees are your first line of communication with your customers. How they …
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