Top 75 Customer Experience Blogs Award

VOZIQ Featured in Top 75 Customer Experience Blogs & Websites For Businesses

Top 75 Customer Experience Blogs Award

VOZIQ’s Customer Intelligence Blog has found a place in a list of Top 75 Customer Experience Blogs & Websites For Businesses compiled by Feedspot.

Other blogs in the list include Win the Customer, CX Journey, My Customer and Customer Experience Magazine.

On VOZIQ’s Customer Intelligence Blog, we always strive to bring to you all the best practices, best resources, and our original research on Churn Reduction Solutions using Predictive Text Analytics Technology and help companies reduce customer churn by offering stellar customer experience.

Here is one recent blog on best CX strategies in 2017 to reduce Customer Churn.

We will be more than happy to receive your feedback as well as expert contributions for the blog!

Get complete list of  Top 75 Customer Experience Blogs & Websites for Businesses

VOZIQ Wins 2017 CUSTOMER Magazine CRM Excellence Award!

We are extremely happy to announce that VOZIQ has won 2017 CRM Excellence Award from TMC, the publisher of CUSTOMER magazine. The award highlights products that enable their clients to exceed the expectations of their customers.

This is the second year in a row for us!

VOZIQ’s Predictive Churn Reduction Solution helps companies by creating dynamic predictive churn scores for their customers by leveraging customer interactions from company contact centers. The solution also enables customer retention leaders to preemptively retain high-risk customers by significantly improving contact with said customers through contact centers where a large number of customers call for service needs. This allows companies to retain these high-risk customers before it becomes too late to retain them while maintaining cost efficiency.

The solution is built on VOZIQ’s proprietary machine learning and natural language processing platform. Many leading US businesses are consistently improving their retention rates with quicker time-to-value thanks to VOZIQ’s cutting-edge solution.

“At VOZIQ, we are fully committed to delivering exceptional value to companies where customer experience can make or break the business. The 2017 CRM Excellence Award validates our capabilities to deliver what we have committed to deliver. We are honored!” – Dr. Vasudeva Akula (Co-Founder and CEO of VOZIQ)

“The 18th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief,

VOZIQ has demonstrated to the editors of CUSTOMER magazine that their Predictive Churn Reduction Solution improved the processes of their clients’ businesses by extracting and operationalizing customer risk signals from call center text notes.” – Rich Tehrani, (CEO, TMC)”

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

All 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER magazine.

Recognitions like this are truly a great motivator, and we continue to invest and move thoughtfully forward for our customers inspired by few similar recognitions which includes a 2017 CUSTOMER Product of the Year Award, 20 Most Promising Customer Experience Management Solution Providers 2016CRM Excellence Award 2016, and 2016 Best of Reston Award.

 

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VOZIQ Receives 2017 CUSTOMER Product of the Year Award

VOZIQ’s Predictive Churn  Reduction Solution has been  Honored for Exceptional Innovation

VOZIQ announced today that TMC, a global, integrated media company, has named Predictive Customer churn Reduction Solution as a 2017 CUSTOMER  Product of the Year Award winner.

The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

We are delighted and honoured! 🎉

CUSTOMER Products of the Year

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor VOZIQ with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Predictive Customer Churn Reduction solution has proven deserving of this elite status and TMC’s CUSTOMER magazine look forward to continued innovation from VOZIQ in 2017 and beyond.”

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.

About VOZIQ

VOZIQ is an award-winning customer analytics company which provides predictive text analytics solutions to Fortune 500 companies. These solutions leverage contact center agent notes as a source of strategic intelligence about customer experience and customer care costs. Unification of other customer data sources and predictive modelling further helps recurring-revenue businesses identify at-risk customers and design proactive strategies to prevent customer churn.

VOZIQ’s affordable predictive text analytics has delivered outstanding ROI to some of the industry-leading businesses by helping them retain their customers, reduce care costs, boost customer loyalty and drive incremental purchases.

Check the award announcement here.

Reston 2016

VOZIQ Receives 2016 Best of Reston Award

RESTON December 13, 2016 — VOZIQ has been selected for the 2016 Best of Reston Award in the Contact Center Solutions category by the Reston Award Program.   

Reston 2016

 

Each year, the Reston Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Reston area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2016 Reston Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Reston Award Program and data provided by third parties.

 

 

 

 

About Reston Award Program

The Reston Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Reston area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

About VOZIQ

VOZIQ is an award-winning customer analytics company which provides predictive text analytics solutions to Fortune 500 companies. These solutions leverage contact center agent notes as a source of strategic intelligence about customer experience and customer care costs. Unification of other customer data sources and predictive modelling further helps recurring-revenue businesses identify at-risk customers and design proactive strategies to prevent customer churn.

VOZIQ’s affordable predictive text analytics has delivered outstanding ROI to some of the industry-leading businesses by helping them retain their customers, reduce care costs, boost customer loyalty and drive incremental purchases.

Media Contact:                                                                     
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

VOZIQ Featured in si100 – Top 100 Technology Companies Founded and Managed by Indians in the U.S.

FREMONT, CA—October 18, 2016—VOZIQ makes to the list of SiliconInidia’s Top 100 Tech Companies Founded and Managed by Indians in the U.S.

“We are happy to announce VOZIQ as one among the Top 100 Tech Companies Founded and Managed by Indians in the U.S,” said Sagaya Christuraj, Managing Editor of SiliconIndia.

VOZIQ provides Plug’n’Play, a Cloud-based predictive text analytics platform designed exclusively to create customer experience-aware contact centers. It provides pre-built capabilities to integrate and analyze every customer interaction source from contact centers for transformative business insights. VOZIQ’s powerful predictive text analytics enables to leverage latent unstructured data within contact centers to create strategic intelligence about customer experience, churn, FCR, call transfers, and cost-to-serve.

“VOZIQ’s Cloud-based predictive text analytics platform coupled with its Managed Analytics Service offers unmatched cost efficiency, delivers immediate value, and saves you the arduous task of setting up an effective analytics operation,” said Suresh Akula, Co-Founder and CTO of VOZIQ.

About VOZIQ

VOZIQ is a privately owned Information Technology and Services Company founded in 2012, with its headquarters located in VA, USA. It offers predictive text analytics solutions along with a combined expertise of a team of highly qualified and experienced professionals, and a complete spectrum of offerings that cover Industry-specific Business Solutions, Customized Services and Proven Products. For more info, visit: http://www.voziq.com/

About SiliconIndia

Published from Fremont, California, SiliconIndia is a print magazine that gives information about business, technology, startups, venture capital firms, and education. A distinguished panel comprising of accomplished CEOs & CIOs including board members of SiliconIndia magazine have finalized the “Top 100 Tech Companies Founded and Managed by Indians in the U.S” and shortlisted the best vendors and consultants in the mobility arena. For more information visit: http://www.siliconindia.com/

Media Contact:                                                                     
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

Business Name: VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

CX Strategy With Cloud-Based Customer Interaction Analytics

VOZIQ: Redefining CX Strategy With Cloud-Based Customer Interaction Analytics

CX Strategy With Cloud-Based Customer Interaction Analytics

With data explosion, aided by the proliferation of devices, organizations have started looking at Big Data in a different way. Effectively collecting, securing, organizing, and distributing the growing amount of data within the organization is becoming increasingly difficult and requires specialty skills. Especially when consumers are sharing on multiple channels, their dislikes, motivations, loyalties and preferences, organizations have started giving more importance to customer feedback as a critical element in the buying decisions of consumers.

It is not easy for every enterprise business to secure deep analysis skills as well as managers and analysts with the know-how to use the analysis of Big Data to make effective decisions. It is time-consuming and expensive for these organizations to build internal capabilities, especially when the limited pool of data scientists is in high demand. To address this situation, businesses are collaborating with external analytics companies as a way to evaluate the benefits of big-data analytics for them. This approach brings in expertise, as well as tools and processes for well-defined projects before scaling up the analytics programs, as well as enables the business to learn from the experience in order to build additional use cases to take the next big leap.

VOZIQ’s Big Data text analytics solution uses state-of-the-art infrastructure to gather customer data by using ready to connect data source connectors to integrate disparate, structured, semi-structured and unstructured data sources, both on premise and in the cloud. The solution smartly uses file system based/non-relational database’s like Hadoop and elastic search to process terabytes of data.

Analyzing unstructured data and extracting important insights from it is the key aspect of VOZIQ’s text analytics solution. To achieve this, the solution utilizes advanced techniques like machine learning and complex algorithms to understand customer intent from every day contact center interactions.

VOZIQ’s text analytics solutions have the capabilities of creating on-the-fly customer trial environment, securing the data using advanced encryption techniques, hosting the trial environment on secure cloud environment/data storage servers such as Amazon Web Services (AWS).

VOZIQ’s VSMART Text Analytics Solution for Contact Centers leverages AWS and Big Data technologies and has been designed on top of a powerful stack of text and predictive analytics technologies to extract real customer intent and effort on a large scale. VSMART integrates agent notes with IVR choices, CRM and billing information and applies text analytics to present a unified view of customer experience. “With the combined power of predictive algorithms and text analytics, this solution can answer critical questions like ‘What is driving customer experience?’ and ‘Is this customer at risk of cancellation?’ that are real concern for CX leaders”, says Suresh Akula, Co-Founder, and CTO, VOZIQ.

“VSMART analyzes text and understands the context of customer issues,” states Akula. VSMART’s text analytics capabilities transform integrated data into insights, which are mapped to various customer journey sequences and data segments to eventually improve customer experience, reduce customer churn, and optimize contact center operational costs. The application ingests the processed customer data and enables tracking of KPIs and conducting deeper analysis,” says Akula. The suite empowers clients with customizable dashboards, algorithmic capacity, and an advanced reporting module. The suite’s analytics capabilities in conjunction with its algorithmic capacity can gauge customers’ sentiments, forecast their journey events, and identify specific opportunities to transform the customer experience.

“We have been successful in delivering significant ROI to our customers with our proven cloud-based customer interaction analytics solution backed by data science team with deep contact center expertise,” concludes Akula.

(Source: Original article appeared on Siliconindia.)

 

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customer experience management 2016

VOZIQ Named to CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016

FREMONT, CA—September 22, 2016—VOZIQ makes to the list of CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016.

CIOReview has named VOZIQ to 20 Most Promising CEM Solution Providers 2016, a list of elite companies that are at the forefront of CEM innovation.

“We are happy to announce VOZIQ as one among the 20 Most Promising Customer Experience Management Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “VOZIQ’s Managed Analytics Service offers unmatched cost efficiency, delivers immediate value, and saves you the arduous task of setting up an effective analytics operation.”

VOZIQ specializes in providing cloud-based plug ‘n’ play customer experience transformation solutions such as Customer Experience Management (CEM), Text Analytics & CRM Data Integration, Contact Center Analytics, Predictive Churn Analytics, Professional Analytics Services, and Contact Center Efficiency Solutions. VOZIQ’s business-driven approach has sharp focus on identifying customer experience opportunities in contact center interactions.

About VOZIQ

VOZIQ is an innovative customer intelligence solutions provider for enterprise contact centers. Its award-winning predictive text analytics solutions have leveraged unified customer interactions in contact centers to deliver high returns on investment by reducing customer churn, boosting incremental customer revenue, and reducing operational costs. For more info, visit: http://www.voziq.com/

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising Customer Experience Management Solution Providers 2016” in the U.S. and shortlisted the best vendors and consultants. For more info: http://www.cioreview.com

Media Contact:                                                                                              
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

Business Name: VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

VOZIQ Receives CRM Excellence Award 2016

Reston, VA, May 9, 2016 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global, integrated media company, has named its Multi-KPI Customer Experience Analytics Solution as a recipient of a CRM Excellence Award 2016, presented by CUSTOMER magazine.

VOZIQ Customer Experience Analytics Solution Honored by TMC’s CUSTOMER magazine for helping companies transform customer experiences

The award committee was impressed with the ability of VOZIQ’s Multi-KPI Customer Experience Analytics Solution to uncover root causes of customer behavior by applying predictive text analytics on data extracted from multiple sources such as contact center interactions, agent notes, web and CRM data—areas where known information about customer issues already exist on a large scale. The award also recognized the positive business impact of the unified customer experience intelligence in the form of a significant reduction in customer churn, and improvements in contact center KPIs such as FCR, NPS and IVR Self-Service Success Rate.

“It is an honor to be recognized as a top customer experience analytics provider in the CRM industry and I take this opportunity to thank our customers who recognized our unique value proposition,” said Dr. Vasudeva Akula, Founder-CEO of VOZIQ.

“The award is a reflection of the unique value we offer by synergizing our proprietary predictive text analytics platform, proven solutions and a professional services team that ensures customer success,” said Akula.

Winners were chosen on the basis of their product or service’s ability to help extend and expand customer relationships to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. Based on hard data, the CRM Excellence Awards rely on facts and statistics which demonstrate the improvements that the winner’s product has made in a client’s business.

“The 17th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “VOZIQ has demonstrated to the editors of CUSTOMER magazine that its Contact Center Analytics Solutions transformed the processes of their clients’ businesses by generating unique insights into efforts and sentiments of their customers,” added Tehrani.

The CRM Excellence Award 2016 winners will be highlighted in the June 2016 issue of CUSTOMER magazine.

ABOUT VOZIQ

VOZIQ turns contact centers into strategic customer intelligence hubs by applying predictive analytics and text analytics to customer interaction data, and operationalizing that intelligence to improve customer experience. These cloud-based solutions have delivered millions of dollars in ROI to enterprise customers by reducing customer churn, cutting operational costs, and offering the quickest time-to-value.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

VOZIQ Contact:

For further information, contact Ganesh Kulkarni (Director, Product Marketing) by phone at (888) 427-2328, email at gkulkarni@voziq.com, or by visiting the company’s website at http://www.voziq.com.

VOZIQ Featured in Top 50 Customer Analytics Blogs

VOZIQ’s Customer Intelligence Blog has found a place in a list of Top 50 Customer Analytics Blogs compiled by NGDATA. Other blogs in the list include Harvard Business Review, Forrester, Yale School of Management Center for Customer Insights, and Wharton Customer Analytics Initiative Blog.

On VOZIQ’s Customer Intelligence Blog, we always strive to bring to you all the best practices, best resources, and our original research to help companies offer stellar customer experience.

We will be more than happy to receive your feedback as well as expert contributions for the blog!

 

 

Transforming Your Business with Cloud-Based Text Analytics

Typically, contact centers are viewed in any business as a cost center. Such businesses are focused on acquiring new customers, and contact centers that serve existing customers feature low on the priority list of the CXOs in the organization. However, an important fact is often overlooked by such businesses: customer retention is far more valuable than customer acquisition. A retained customer is not only already paying for the services, but is also a source of future revenue. Further, if the retained customers are happy, they bring in higher customer lifetime value, thus improving the bottom-line.

Contact centers can play a crucial role in helping you offer a superior customer experience, as well as retain your valuable customers. Let’s see how this can be done.

Why Focus on Contact Center?

Contact centers are pivotal inshaping the customer experience. Throughout the customer journey, customers turn to contact centers to voice their grievances, seek more information, or share their feedback. These customer interactions are rich in insight about customer sentiments, customer preferences, and customer’s perception of your business.Though, contact centers collect all these interactions in their databases, their full value is never extracted for generating customer intelligence. In this sense, contact centers offer a great opportunity to transform not only customer service, but other functions by basing decisions on real customer intelligence.

Power of cloud-based text analytics for contact centers

Cloud-based text analytics offer a highly cost-effective and powerful solution for realizing the full potential of customer interactions. The customer interactions are a typical set of big data: They are huge in volume, they are highly dynamic, and they are unstructured. A full-blown text analytics solution to analyze customer interactions entails a lot of dependencies, for example, on IT department to install and maintain the solution on company servers. Then there are privacy and security concerns. Further, to make sense of all the data, a team of data scientists also needs to be in place.

A cloud-based text analytics solution removes all these dependencies and helps you realize a solid return on investment. Let’s see how –

  1. Customer intelligence gold mine of call center agent notes: Customer transactions and demographics do not tell a complete story of the customer. Customer surveys rely on only a sample of your customers. Speech analytics lacks the accuracy at scale, as the technology is still evolving. Call center agent notes, on the other hand, not only offer the largest possible sample of customers but also are human-interpreted notations on each customer conversation happening at the contact center. When combined with the other sources of customer information, call center agent notes offer the richest customer insights.
  2. Make real sense of customers with text analytics: Text analytics converts the unstructured text from agent notes and transforms them into structured categories. This structured data can then be combined with CRM and billing data, as well as customer surveys and IVR menu choices to create the richest and a large pool of customer data. Slicing and dicing this data will paint a full picture of customer sentiments, customer journey, and customer experience. You can also segment customers by geography, sentiments, issue types, and so on to create a complete map of customer experience transformation.
  3. power of cloud: Deploying cloud-based text analytics means you remove the hassle of a solution installed on company servers. All the costs and dependencies that come with a server-based solution are eliminated with a cloud-based text analytics solution. This means that the ROI is realized sooner than non-cloud deployments.Furthermore, cloud-based deployment also offers best-in-the-class security, agility, and scalability.
  4. Create interventions, not just insights: Based on the insights generated from contact center interactions, contact center leaders can collaborate with other business units to offer superior customer experience, remove operational gaps, and improve marketing and sales effectiveness. 

Takeaway

The power of contact center interactions, especially those captured in the agent notes, is often neglected. Cloud-based text analytics offer a very cost-effective solution to convert these interactions into insights, as well as actions, and to realize transformative benefits across an enterprise.

(Read the original article here: Transforming Your Business with Cloud-Based Text Analytics for Contact Centers.)

Customer Experience with Text Analytics