Reston 2016

VOZIQ Receives 2016 Best of Reston Award

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RESTON December 13, 2016 — VOZIQ has been selected for the 2016 Best of Reston Award in the Contact Center Solutions category by the Reston Award Program.   

Reston 2016

 

Each year, the Reston Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Reston area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2016 Reston Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Reston Award Program and data provided by third parties.

 

 

 

 

About Reston Award Program

The Reston Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Reston area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

About VOZIQ

VOZIQ is an award-winning customer analytics company which provides predictive text analytics solutions to Fortune 500 companies. These solutions leverage contact center agent notes as a source of strategic intelligence about customer experience and customer care costs. Unification of other customer data sources and predictive modelling further helps recurring-revenue businesses identify at-risk customers and design proactive strategies to prevent customer churn.

VOZIQ’s affordable predictive text analytics has delivered outstanding ROI to some of the industry-leading businesses by helping them retain their customers, reduce care costs, boost customer loyalty and drive incremental purchases.

Media Contact:                                                                     
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

VOZIQ Featured in si100 – Top 100 Technology Companies Founded and Managed by Indians in the U.S.

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FREMONT, CA—October 18, 2016—VOZIQ makes to the list of SiliconInidia’s Top 100 Tech Companies Founded and Managed by Indians in the U.S.

“We are happy to announce VOZIQ as one among the Top 100 Tech Companies Founded and Managed by Indians in the U.S,” said Sagaya Christuraj, Managing Editor of SiliconIndia.

VOZIQ provides Plug’n’Play, a Cloud-based predictive text analytics platform designed exclusively to create customer experience-aware contact centers. It provides pre-built capabilities to integrate and analyze every customer interaction source from contact centers for transformative business insights. VOZIQ’s powerful predictive text analytics enables to leverage latent unstructured data within contact centers to create strategic intelligence about customer experience, churn, FCR, call transfers, and cost-to-serve.

“VOZIQ’s Cloud-based predictive text analytics platform coupled with its Managed Analytics Service offers unmatched cost efficiency, delivers immediate value, and saves you the arduous task of setting up an effective analytics operation,” said Suresh Akula, Co-Founder and CTO of VOZIQ.

About VOZIQ

VOZIQ is a privately owned Information Technology and Services Company founded in 2012, with its headquarters located in VA, USA. It offers predictive text analytics solutions along with a combined expertise of a team of highly qualified and experienced professionals, and a complete spectrum of offerings that cover Industry-specific Business Solutions, Customized Services and Proven Products. For more info, visit: http://www.voziq.com/

About SiliconIndia

Published from Fremont, California, SiliconIndia is a print magazine that gives information about business, technology, startups, venture capital firms, and education. A distinguished panel comprising of accomplished CEOs & CIOs including board members of SiliconIndia magazine have finalized the “Top 100 Tech Companies Founded and Managed by Indians in the U.S” and shortlisted the best vendors and consultants in the mobility arena. For more information visit: http://www.siliconindia.com/

Media Contact:                                                                     
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

Business Name: VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

customer experience management 2016

VOZIQ Named to CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016

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FREMONT, CA—September 22, 2016—VOZIQ makes to the list of CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016.

CIOReview has named VOZIQ to 20 Most Promising CEM Solution Providers 2016, a list of elite companies that are at the forefront of CEM innovation.

“We are happy to announce VOZIQ as one among the 20 Most Promising Customer Experience Management Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “VOZIQ’s Managed Analytics Service offers unmatched cost efficiency, delivers immediate value, and saves you the arduous task of setting up an effective analytics operation.”

VOZIQ specializes in providing cloud-based plug ‘n’ play customer experience transformation solutions such as Customer Experience Management (CEM), Text Analytics & CRM Data Integration, Contact Center Analytics, Predictive Churn Analytics, Professional Analytics Services, and Contact Center Efficiency Solutions. VOZIQ’s business-driven approach has sharp focus on identifying customer experience opportunities in contact center interactions.

About VOZIQ

VOZIQ is an innovative customer intelligence solutions provider for enterprise contact centers. Its award-winning predictive text analytics solutions have leveraged unified customer interactions in contact centers to deliver high returns on investment by reducing customer churn, boosting incremental customer revenue, and reducing operational costs. For more info, visit: http://www.voziq.com/

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising Customer Experience Management Solution Providers 2016” in the U.S. and shortlisted the best vendors and consultants. For more info: http://www.cioreview.com

Media Contact:                                                                                              
Ganesh Kulkarni

Director, Product Marketing

Phone: (888) 427-2328

E-mail: gkulkarni@voziq.com

Business Name: VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A
Business Website Address: http://www.voziq.com

VOZIQ Receives CRM Excellence Award 2016

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Reston, VA, May 9, 2016 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global, integrated media company, has named its Multi-KPI Customer Experience Analytics Solution as a recipient of a CRM Excellence Award 2016, presented by CUSTOMER magazine.

VOZIQ Customer Experience Analytics Solution Honored by TMC’s CUSTOMER magazine for helping companies transform customer experiences

The award committee was impressed with the ability of VOZIQ’s Multi-KPI Customer Experience Analytics Solution to uncover root causes of customer behavior by applying predictive text analytics on data extracted from multiple sources such as contact center interactions, agent notes, web and CRM data—areas where known information about customer issues already exist on a large scale. The award also recognized the positive business impact of the unified customer experience intelligence in the form of a significant reduction in customer churn, and improvements in contact center KPIs such as FCR, NPS and IVR Self-Service Success Rate.

“It is an honor to be recognized as a top customer experience analytics provider in the CRM industry and I take this opportunity to thank our customers who recognized our unique value proposition,” said Dr. Vasudeva Akula, Founder-CEO of VOZIQ.

“The award is a reflection of the unique value we offer by synergizing our proprietary predictive text analytics platform, proven solutions and a professional services team that ensures customer success,” said Akula.

Winners were chosen on the basis of their product or service’s ability to help extend and expand customer relationships to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. Based on hard data, the CRM Excellence Awards rely on facts and statistics which demonstrate the improvements that the winner’s product has made in a client’s business.

“The 17th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “VOZIQ has demonstrated to the editors of CUSTOMER magazine that its Contact Center Analytics Solutions transformed the processes of their clients’ businesses by generating unique insights into efforts and sentiments of their customers,” added Tehrani.

The CRM Excellence Award 2016 winners will be highlighted in the June 2016 issue of CUSTOMER magazine.

ABOUT VOZIQ

VOZIQ turns contact centers into strategic customer intelligence hubs by applying predictive analytics and text analytics to customer interaction data, and operationalizing that intelligence to improve customer experience. These cloud-based solutions have delivered millions of dollars in ROI to enterprise customers by reducing customer churn, cutting operational costs, and offering the quickest time-to-value.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

VOZIQ Contact:

For further information, contact Ganesh Kulkarni (Director, Product Marketing) by phone at (888) 427-2328, email at gkulkarni@voziq.com, or by visiting the company’s website at http://www.voziq.com.

VOZIQ Predictive Text Analytics for Contact Centers

VOZIQ Launches New Multi-KPI Customer Experience Analytics Solution for Contact Centers

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VOZIQ’s new Multi-KPI Customer Experience Analytics Solution for Contact Centers dramatically transforms the customer experience while maximizing the utility of the contact center data!

Reston, VA, April 25, 2016 – – VOZIQ, the Reston, Virginia-based company that helps businesses leverage contact center customer interactions as a strategic data source to generate actionable intelligence about customer sentiment, intent, and effort, has today officially announced the launch of its new Multi-KPI Customer Experience Analytics Solution for contact centers.

The new Multi-KPI Customer Experience Analytics Solution leverages the company’s cloud-based VSMART Analytics Platform to create a unified view of customer experience by capturing and aggregating information from multiple customer touchpoints, disparate contact center applications, and systems.

“The solution offers a combined power of predictive algorithms and text analytics to answer critical questions like ‘What is driving customer experience?’ and ‘Is this customer at risk of cancellation?’” said Dr. Vasudeva Akula, Founder-CEO, who made today’s announcement.

Besides, the newly designed Multi-KPI Solution also “comes with an advanced operationalization suite that includes drag-and-drop modules, ad-hoc analysis capabilities, and a reporting and alerting suite,” noted Dr. Akula.

Typical solutions in the market address one or two KPIs, such as First Call Resolution, Self-service channel utilization, or agent performance optimization. The Multi-KPI Customer Experience Analytics Solution, according to Dr. Akula, comes ready with the ability to improve the following KPIs, each contributing to improving the overall customer experience:

  • Focus on boosting revenue
  • Focus on improving contact center efficiency
    • First Call Resolution (FCR) Increase
    • IVR & Web self-service Improvement
    • Call Transfers Reduction

Targeted at businesses and organizations known to rely on satisfaction surveys to understand the customer experience, VOZIQ’s new Multi-KPI Customer Experience Analytics Solution complements the satisfaction surveys with root causes of customer behavior extracted from contact center, web and CRM data where known information about customer issues already exists on a large scale.

According to Dr. Akula, the new Multi-KPI Solution is already enjoying a warm reception from many leading companies in industries such as health insurance, cable and Internet, utilities, and financial services. “By backing our cloud-based analytics technology with deep contact center expertise of VOZIQ’s professional services team, we have already delivered significant ROI to our customers,” affirmed Dr. Akula.

Meanwhile, Dr. Sunil Issar, Sr. Director of VOZIQ Professional Services, believes the new solution will dramatically transform customer service experience by uncovering deep customer intelligence from contact center interactions. With customer experience management becoming a key factor for service differentiation, Dr. Issar further noted that businesses looking at previously untapped data sources, such as customer intelligence from contact centers, can now enjoy an overall better business performance, not just contact center performance, by using the new VOZIQ-solution to understand the real needs of their customers.

New Predictive Customer Churn Management Solution Launched

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Reston, VA — (ReleaseWire) — 04/15/2015 — Head of VOZIQ’s Global Market Research & Analytics, Kalyan Banga, today announced the launch of Predictive Customer Churn Management Solution, a new solution that uses contact center customer interactions.

According to Banga, the Predictive Churn Management Solution was designed to help businesses leverage contact center customer calls along with product and customer demographic data to identify risk of customer churn (e.g. Subscription or a contract).

The new VOZIQ’s Predictive Churn Management Solution helps in the unlocking customer experience and insights by using predictive text analytics and data unification from contacts across various channels like CRM, call centers, customer surveys, social media, etc.

“The solution is driven by advanced predictive analytics technology, which unifies dynamic customer interaction data with the transaction data about the customer and finds patterns which lead to the identification of potential customers who are at risk of cancellation,” said Banga.

He believes businesses can use the intelligence gathered to proactively contact customers who are at risk of cancellation and take corrective actions to resolve their issues and increase overall customer retention. In addition, future customer contacts can be routed to higher skilled contact center agents, along with a quick view of customer history. By empowering agents with critical information businesses can immediately start seeing increase in customer retention with minimal cost.

Besides predicting churn calls, the VOZIQ spokesperson said the solution also gives business owners, their Chief Customer Experience Officers (CCxOs), Chief Marketing Officers (CMOs), and VPs of Contact Centers the ability to easily access crucial insights into customer experience, revenue generation opportunities and operational efficiency.

According to Banga, CXOs or CMOs, who are typically faced with challenges in improving customer experience and retaining more customers and traditionally rely on demographics, credit scores and purchase histories-dependent approaches, now have something much better.

“These traditional approaches are good to some extent, as it relates to predicting customers’ churn risk, they are largely static in nature and won’t carry cycles of customer satisfaction and dissatisfaction in a scalable way. The better approach is VOZIQ’s Predictive Churn Management Solution, which adds customer interactions to this traditional data mix to enrich the data quality,” noted Banga. He further added the new solution scales pretty well in producing significant results for large enterprises as most customer issues eventually lead to customer contact through call centers.

Weighing in on the launch of the new solution, Founder-CEO of VOZIQ, Dr. Vasudeva Akula, added that the “partial view of the customers leads to several customer experience blind-spots leading to a lost customer, lost time or lost revenue. With our solution, we offer a synergy by bundling together cloud-based analytics technology, predictive models and data scientists who collaborate with you to find real business answers.”