Customer Experience Perspectives (6th April, 2017)

This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself!

Let us know your suggestions and any useful articles we may have missed.

7 Tips to Skyrocket Your Customer Retention(fi.co)

Business is a numbers game. How much revenue was generated? How many new customers were acquired? These are the questions that run on every business person’s mind. And why not? After all, everyone in business is there to earn money, and getting more customers is the first thing that comes to mind when someone says making more money for a business. But in this Article, Author discussed a different perspective of business. To know more about perspectives, you must read this Article.

16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business.(customerthink.com)

Customer experience and customer-centricity are hot topics right now. Most of the talk is about why and how you should embrace CX. But would you like to know what the quantified business benefits are? Then this article is for you.To know more about CX Industry Statistics, you must read this Article.

Modernize Your Customer Service Experience The (New) Nordstrom Way(forbes.com)

Nordstrom has a way with customer service and the customer experience. And if you haven’t been keeping up with the Seattle-based retail giant lately, you’ve missed some approaches and enhancements in how it does business online, offline, and via mobile. By emulating the ways that Nordstrom has adapted and evolved its customer experience and customer service models, you can help your own business adapt to the modern customer landscape as well. To know more insights about Nordstrom way, you must read this Article.

 

How to Ensure Customer Experience is a Key Element of Your Business Strategy(customerthink.com)

The strategy needs to be a balance between what the business wants and what the customer wants. Creating that balance would mean that the strategy does not just focus on business-driven metrics (revenue, profit, cost, etc…), but also customer driven ones (loyalty, satisfaction, effort, etc.…). The better able a business is to create that balance, the more likely it is that it will not just deliver a better customer experience – it will also deliver a better employee experience.

 

Smooth Flights: Using Data To Optimize Airline Operations And Customer Experience(forbes.com)

While improving, the customer experience and profitability are clear motivators, new regulations penalizing delays in the United States and European airspaces incentivize airlines to take a fresh look at optimizing how an airline runs day to day and deals with unplanned disruptions.

 

We hope you have enjoyed this edition of Customer Experience Perspectives!

Be sure to respond in the comments, tweet us at VOZIQ, or follow us on LinkedIn.

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