50 Handpicked Resources for Customer Retention Leaders Apr-2018 Edition

Best handpicked resources of Q1, 2018 recommended by VOZIQ for busy Customer Retention Leaders

The overwhelming response we have received among the customer obsessed leaders for our previous 2 editions of 50 Handpicked Resources has inspired us to come up with another edition of it. We have compiled a list of the 50 best resources that became popular on the internet during the first quarter of 2018, into a handy eBook for busy Customer Retention Leaders like yourself.

Today’s businesses are evident about the customer-led market; but, are still struggling to deliver value with better customer experiences, which is posing revenue risk for companies. As businesses already lack time and resources, these handpicked articles below, will provide Customer Retention Leaders with fresh insights on the best practices, tips, techniques, and use cases for improving customer experience and retaining customers.

Customer Retention:

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs, CEO, Apple

Retention is the lifeblood of successful, long-standing business. According to Marketing Tech Blog, it costs 16x more to bring a new customer up to the same level as a current one. So, for maximum retention, you want your customers to feel not only satisfied, but extremely happy with every purchase they make.

Following are few popular articles on customer retention that our curators found on the internet in the last quarter.

*Just click on the topic to open the article!

 

Customer Experience:

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful”. – Jeff Bezos, CEO, Amazon 

Brands are redefining how they engage with today’s consumer, whether it’s personalizing every path-to-purchase, creating a seamless journey across all channels of engagement or providing faster, more convenient customer service. According to McKinsey, 70% of buying experiences are based on how the customer feels they are being treated.

 

Click the below image to download the Article in PDF format.

Best handpicked resources for Customer Retention Leaders

 

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