RESTON — VOZIQ has been selected for the Best of Reston Award 2015 in the Contact Center Solutions category by the Reston Award Program.
Each year, the Reston Award Program identifies companies that have achieved exceptional success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community.
VOZIQ offers predictive text analytics solutions that improve customer experience, reduce customer churn, and improve operational efficiency within enterprise contact centers.”We’re extremely proud of this recognition for our commitment to the North Virginia technology community,” said Suresh Akula, Founder and CTO of VOZIQ. “We are happy to host our SaaS solution in Dulles Technology Corridor, which is rapidly emerging as the hub of innovative businesses who benefit from a healthy mix of Internet infrastructure, startup spirit, and research and academics,” said Akula.
Dulles Technology Corridor in North Virginia is a major base for world-class data centers, including those of Amazon Web Services (AWS), where VOZIQ is hosted. An estimated 50% of world’s Internet traffic flows through the data centers in Dulles Technology Corridor.
VOZIQ’s predictive text analytics solutions for contact centers analyze millions of call center agent notes to capture the needs and wants of customers, and uncover specific customer experience improvement opportunities in contact centers.
“VOZIQ’s solutions are offered as SaaS, and are designed from the ground up for addressing the unique needs of contact centers,” said Kalyan Banga, Director of Analytics & Market Research at VOZIQ. “These cloud-based solutions enable contact centers to fully utilize the already captured voice of customers in the form of post-call agent notes, and use it to create a better customer experience, minimize the cost required to serve the customers, and retain valuable customers,” said Banga.