Reston, VA, May 9, 2016 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global, integrated media company, has named its Multi-KPI Customer Experience Analytics Solution as a recipient of a CRM Excellence Award 2016, presented by CUSTOMER magazine.
VOZIQ Customer Experience Analytics Solution Honored by TMC’s CUSTOMER magazine for helping companies transform customer experiences
The award committee was impressed with the ability of VOZIQ’s Multi-KPI Customer Experience Analytics Solution to uncover root causes of customer behavior by applying predictive text analytics on data extracted from multiple sources such as contact center interactions, agent notes, web and CRM data—areas where known information about customer issues already exist on a large scale. The award also recognized the positive business impact of the unified customer experience intelligence in the form of a significant reduction in customer churn, and improvements in contact center KPIs such as FCR, NPS and IVR Self-Service Success Rate.
“It is an honor to be recognized as a top customer experience analytics provider in the CRM industry and I take this opportunity to thank our customers who recognized our unique value proposition,” said Dr. Vasudeva Akula, Founder-CEO of VOZIQ.
“The award is a reflection of the unique value we offer by synergizing our proprietary predictive text analytics platform, proven solutions and a professional services team that ensures customer success,” said Akula.
Winners were chosen on the basis of their product or service’s ability to help extend and expand customer relationships to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. Based on hard data, the CRM Excellence Awards rely on facts and statistics which demonstrate the improvements that the winner’s product has made in a client’s business.
“The 17th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “VOZIQ has demonstrated to the editors of CUSTOMER magazine that its Contact Center Analytics Solutions transformed the processes of their clients’ businesses by generating unique insights into efforts and sentiments of their customers,” added Tehrani.
The CRM Excellence Award 2016 winners will be highlighted in the June 2016 issue of CUSTOMER magazine.
VOZIQ turns contact centers into strategic customer intelligence hubs by applying predictive analytics and text analytics to customer interaction data, and operationalizing that intelligence to improve customer experience. These cloud-based solutions have delivered millions of dollars in ROI to enterprise customers by reducing customer churn, cutting operational costs, and offering the quickest time-to-value.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.