Leverage the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers.
Designed ground-up for visionary businesses that are laser-focused on customer value. VOZIQ’s platform offers an out-of-the-box synergy of cutting-edge technologies, blended actions, and support for strategic decision-making.
“We are impressed with VOZIQ’s ability to uncover root causes of dissatisfaction and cancelations, and to predict customer behavior by leveraging unified customer data from contact centers.”
Designed for Impact
Insights have zero value if they don’t move the metrics. That’s why VOZIQ comes with targeted, closed-loop actions, built right within the solution. Empower your teams with VOZIQ’s unique blend of insights, tools, and processes, and help them to retain your most valued customers.
Identify and route calls from at-risk customers to specially skilled retention agents
Inject risk score, risk context, interactions history, and best offers into your agent desktop
Rich, interactive dashboards, role-based reporting, and customer alerts to catalyze actions
Technology Edge for Your Initiatives
Best-in-class technology stack to serve your strategic objectives
Big Data Analytics
No more fragmented VOC — instead, an ability to integrate multi-channel, multi-structured, multi-temporal data
Augment your decision-making with the power of self-learning machines to achieve strategic breakthroughs
Decipher meaning from text notes and other open-ended text data in a flash
Power of the Cloud
Agile, scalable and cost-effective solution in the cloud for your strategic imperatives.
Instant enterprise-wide POV
Easy to use without IT dependency
Drive conversations with easy exports
Lightning fast performance
Flexible deployment options
Scales to support multiple use cases
Plug’n’play solution with no disruption
Pre-built categories and lexicons