What’s Affecting the Retail Industry?

The retail industry is undergoing very rapid changes that are directly affecting the way this industry needs to work. Major challenges posed by these changes are –

  • Explosion of data
  • Lack of tools to make business sense of the data, and drive actions
  • Emergence of technology – mobile and social
  • Changing buying behavior and expectations of the consumers
  • Complexities of multi-channel retail
  • Understanding buyers and serving a great experience
VOZIQ - Retail Industry Solution

VOZIQ’s Solution for Retail Industry

VOZIQ offers powerful analytics, a library of retail industry-specific frameworks, and intuitive operationalization features to help you translate customer intelligence into an unbeatable competitive edge.

Advanced Customer Intelligence

Retail Industry Voice of Customers

Voice of Customer

Understand real needs-wants, drivers of sentiments and behaviors, and engagement opportunities.

Topics and Categories

Analyze contact center interactions to identify topics as well as categorize them into pre-defined categories.

Tailored Solution

In-built library of industry benchmarks, keywords, and analysis frameworks for accurate, relevant, and actionable insights.