Home Automation & Security

Overview

The global home security market is expected to be worth $372.90 billion by 2022. This high growth prospect also means intense competition where new players will aggressively try to buy market share. With spiraling customer acquisition costs on one hand and fleeting customer loyalty on another, service providers are allocating huge marketing budgets and leveraging latest analytics tools to retain their existing customers yet finding it hard to boost the retention rates.

To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables home security operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.

Spot early signs of churn risk from unstructured data

4+ machine learning models for lifecycle risk prevention

Predictive IVR routing for proactive inbound retention

Team of data scientists to accelerate program success

Home Security Use Cases

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis

Track Risk by Product/ Plan/ Dealers

Reveal which products/ plans/ dealers are driving churn risk

Address Churn due to Relocation

Create opportunities for relocating customers to transfer their services

Monitor the Competition

Gain market intelligence and a better understanding of your competitors’ offerings

Identify Trending Topics

NLP for automatic topic identification from customer interactions

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping

Address Reversible Churn Scenarios

Score quick wins by identifying customer segments that have addressable churn risk

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics

Handpicked Insights

Home Security Solution Overview
Forrester 2018 Predictions: Insights that can Catalyze Actions in your Industry
It is time to reinvent your customer retention strategy

Ready to Explore VOZIQ?