The global home security market is expected to be worth $372.90 billion by 2022. This high growth prospect also means intense competition where new players will aggressively try to buy market share. With spiraling customer acquisition costs on one hand and fleeting customer loyalty on another, service providers are allocating huge marketing budgets and leveraging latest analytics tools to retain their existing customers, yet still finding it hard to boost retention rates.
To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables home security operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.