What’s Affecting the Telecom Industry?

Driven by disruptions in communication technologies, telecom industry needs a future-ready strategy that banks on a firm understanding of the customers and competitors. Some crucial trends in the telecom industry are –

  • Pressure of innovation-led growth
  • Challenge of building future-ready business models
  • Continuously changing behavior and expectations of the consumers
  • Evolving legal and regulatory framework

Telecom Companies need to tap trends, create disruptive innovations, and at the same time wade through the regulatory limitations to grow and succeed.

Social Media Analytics for Telecom Industry

VOZIQ’s Solution for Telecom Industry

VOZIQ offers a complete solution to tap new trends, understand voice of customers, prevent customer churn and acquire new customers. Jumpstart your analytics with telecom industry-specific library of keywords and search rules, competitive benchmarks, analysis frameworks, and proven processes.

Advanced Customer Intelligence

Telecom Industry - Voice of Customer

Voice of Customer

Understand real needs-wants, drivers of sentiments and behaviors, and engagement opportunities.

Telecom Industry - Topics and Categories

Topics and Categories

Analyze contact center interactions to identify topics as well as categorize them into pre-defined categories.

Tailored Solution

In-built library of industry benchmarks, keywords, and analysis frameworks for accurate, relevant, and actionable insights.