Telecommunications

Overview

Communication services providers intuitively know the value of a retained customer in the age of spiraling acquisition costs, intense competition and fleeting customer loyalty. The industry leverages the latest analytics tools, deploying huge marketing budgets, and yet witnesses plateaued customer retention rates year after year.

To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables telecommunication operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.

Spot early signs of churn risk from unstructured data

4+ machine learning models for lifecycle risk prevention

Predictive IVR routing for proactive inbound retention

Team of data scientists to accelerate program success

Telecommunication Use Cases

Track Risk by Geo-Locations

Map relative risk based on the volume of at-risk customers across locations.

Track Risk by Product/ Plan

Reveal which products/ plans are driving churn risk.

Understand Risk Drivers

Reveal complex risk patterns for multi-dimensional root cause analysis.

Reduce Customer Effort

Identify drivers of effort with granular call categorization and repeat call mapping.

Identify Trending Topics

NLP for automatic topic identification from customer interactions.

Discover Addressable Churn

Score quick wins by identifying customer segments that have addressable churn risk.

Build Competitive Intelligence

Gather information about your competitors’ products, services and offerings to stay ahead of the curve and win market share.

Improve Retention Agents Performance

Track and benchmark performance of care team against retention business metrics.

Handpicked Resources

Telecommunications Solution Overview
Boost Company Revenue
How Can Telecommunication Companies Fight Evolving Churn and Boost Company Revenue?
It is time to reinvent your customer retention strategy

Ready to Explore VOZIQ?