Text Analytics for Contact Centers
Request a proof of concept (PoC) to see how VOZIQ’s powerful predictive text analytics addresses your key contact center challenges.
VOZIQ’s data scientists will work with you to create a proof of concept for your specific use case.
VOZIQ ingests speech analytics intelligence as an input data source and complements the analytics
Unify every customer data source within contact center – not just speech – to gain deep customer experience insights
With VOZIQ’s Predictive Text Analytics, diagnose customer experience issues and predict its impact on business
Leverage post-call agent notes, the largest sample of human interpreted CX data, to understand each and every customer
Benefit from the synergy of our consultants, analytics frameworks, and cutting-edge predictive text analytics technology.
Our team consists of data scientists, domain experts, and technologists who have managed innovative projects for Fortune 500 companies and have delivered millions of dollars in ROI.
We establish a Center of Analytics Excellence for you to extract strategic business insights from your contact centers. You can rely upon VOZIQ’s team of experts to –
Contact center transformation initiatives
On-Demand scenario-based analysis
Fully managed analytics with VOZIQ Data Science team
Predictive text analytics offers immense possibilities to extract transformative insights about customer experience and contact center operations. We have compiled 40 text analytics use cases for contact centers for dynamic contact center leaders like you. Get your copy today!
We can help you get started. Get in touch with us today!