Only solution that offers an AI-driven, end-to-end system to detect customer churn risk while it is still reversible, and seamlessly blends the risk intelligence into your call center IVR to enable proactive customer retention at scale.
Uses Your Biggest Listening Channel: Contact Center
Your contact centers are buzzing with millions of calls every year wherein customers talk about their wishes, experiences, and complaints. The skilled agents add their comments on every interaction thus capturing the pulse of the customers.
VOZIQ helps you leverage this large volume of human-interpreted customer experience data to better understand customer behavior and experience.
AI/ML + Text Analytics
Gives More Time to Cure With Early Churn Detection
The combined power of cutting edge AI-driven churn modeling and advanced text analytics helps you understand expressed and inferred risk signals from every customer interaction and predict future customer behavior as well as churn risk.
What's more, the cloud-based platform with built-in industry libraries ensure that the intelligence is created at blazing fast speeds!
Comes Ready With Actions to Drive Proactive Retention
VOZIQ loops churn intelligence about every customer back into your call center systems where every at-risk customer is identified in IVR and is automatically routed to a specially trained retention specialist.
This new inbound retention channel allows you to proactively engage with the dissatisfied customer, deliver specially designed offers, and safeguard customer value before it is too late.
Quick, Easy, Secure
Cuts Time to Value With Power of AWS Cloud
VOZIQ's solutions are already running in AWS cloud with bundled text analytics, churn prediction algorithms, and built-in industry specific libraries.
This plug 'n' play mode makes it hassle-free to get started and extremely easy to use the solutions: Just upload your historical customer data and start generating the predictive churn intelligence within hours!
Pay as You Go Without Upfront Investment
VOZIQ provides a convenient and cost-effective access to advanced Machine Learning and Text Analytics technologies for your customer retention initiative without any upfront investment in hardware or other resources.
Like a Software-as-a-Service (SaaS) model, VOZIQ's 100% OPEX option enables you to quickly make budgetary decisions without needing capital expenditure or hardware procurement approvals from your finance or IT departments.
Data Science as a Service
The Data Science as a Service (DSaaS) option gives you quick access to VOZIQ's team of data scientists, domain experts, and technologists. This team knows its craft and comes with an experience of delivering millions of dollars in ROI to many Fortune 500 companies.
VOZIQ's DSaaS accelerates your program success, and saves you from hassle and costs of hiring highly qualified data scientists a complex, end-to-end program like customer churn analytics needs.
“VOZIQ’s churn prediction models use the same AI techniques that big tech companies like Google and Amazon are using, and those have made the real difference for us.”
- Retention and Sales Leader, A Client Company
Meet the Team
Partners in Success
VOZIQ’s data scientists have helped many leading companies across the globe to boost their revenue by millions of dollars by deploying innovative customer analytics solutions.
Successful projects for leading companies
Research publications on customer analytics
Patents for research on handling customers in a noisy environment
Specialties: Machine learning, data science, speech & text analytics solutions design
Vasu has 25+ years of experience in designing innovative solutions focused on customer value for some of the leading companies in their respective industries such as Moni Smart Security, Prime Therapeutics, GoDaddy, etc.
Vasu has a US Patent for research on Business Oriented Customer Handling. He is also a sought-after speaker at industry conferences such as SpeechTek and CSE Conference. He is Six Sigma Black Belt certified and an expert in SDLC methodologies.
Specialties: IVR optimization, Natural language (NLU) interfaces, Multi-channel and cross-channel interfaces, Speech recognition (ASR) technologies.
Sunil has 30+ years of extensive experience in designing innovative self-care solutions using advanced speech and natural language technologies for renowned companies in various sectors.
Sunil holds 2 US patents for his research in natural language processing and IVR optimization. He is a hands-on technologist with demonstrated success in optimizing business metrics and user experience through a mix of self-care, multi-modal and contact center technologies.
Specialties: Big data, cloud applications, enterprise architecture, high performance systems, applications integration
Suresh has 20+ years of experience in designing and implementing high performance technology solutions. He presently leads the design and implementation of big data solutions for VOZIQ and its customers.
He is an expert in Enterprise Architecture which is a key discipline for both strategic planning and effective execution. Another key area of interest for Suresh is integration of disjointed applications through portal software, unified reporting frameworks, and web services.