Retain More Customers Faster
Get early warning of future churn risk for every customer and proactively run targeted campaigns to protect and boost customer revenue.
- Unstructured and structured data analysis
- Machine learning to uncover complex risk patterns
- Predictive IVR call routing for proactive engagement
VOZIQ's Predictive Customer Retention
Your contact center service specialists speak with your customers millions of times each year, and document their exact needs, pain points and wishes. VOZIQ leverages this treasure trove of “voice of customer” to predict exactly which customers are at risk, reveal what is driving them away, and to provide an end-to-end solution to retain your high-risk and high-value customers.
AI-Driven Modeling
Machine learning models to uncover complex risk patterns from disparate customer data.
Early Churn Detection
Spot churn risk as it emerges, and take timely preventive action.
Lightning Fast Insights
Use intuitive Boolean search to mine through millions of data points in a flash.
Spot Reversible Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Risk-Based Call Routing
Automatically route calls from at-risk customer to up-skilled retention agents.
Accelerated Success
Highly qualified consultants you can rely on for expertise, support and risk mitigation.
Plug the Leaky Bucket of Customer Value
10
Boost in conversion of proactive retention offers
20
NPS gain via improved customer service experience
10
Boost in customer retention by saving high-risk customers
300
Proven ROI within first year of implementation
Why Customer Value Champions Trust VOZIQ
VOZIQ offers a unique synergy of technology, processes, and on-demand professional support,
that guarantee consistent and demonstrable customer retention gains.
Cutting edge platform
Combined power of text analytics and advanced machine learning models
Quicker time to value
Cloud-based solution that delivers value as early as 45 days from deployment
Plug 'n' play solution
Maximize existing investments in people and technologies with minimum disruption
Partners in success
Highly qualified data scientists to guide, advise and support your initiative
“VOZIQ’s multiple predictive ML models accurately predict customer health risks and opportunities in recurring revenue businesses. Its Explainable AI further enables these businesses to turn this predictive intelligence into large-scale actions in contact center and marketing.”
Ready to Explore VOZIQ?
Our solution specialist can help you quickly assess VOZIQ's fit for your priorities, and create a business case.
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