Counter Customer Revenue Risk by Infusing Customer Behavioral Intelligence into Retention Strategies
One of the 2017 predictions by Forrester is about the increase in revenue risk for firms, by up to 50%,…
Ganesh KulkarniNovember 2, 2017
Contact center leaders and managers face a real challenge when it comes to reducing costs without compromising on the levels…
Ganesh KulkarniJune 25, 2017
In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many…
Ganesh KulkarniOctober 14, 2016
Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their…
Ganesh KulkarniAugust 31, 2015
For a company, initiating into big data is a huge step, something that has the potential to transform the face…
Ganesh KulkarniJanuary 9, 2015