Customer Retention Counter Customer Revenue Risk by Infusing Customer Behavioral Intelligence into Retention Strategies One of the 2017 predictions by Forrester is about the increase in revenue risk for firms, by up to 50%,…Ganesh KulkarniNovember 2, 2017
Contact CentersFeaturedMust Read 5 Ways to Create Customer-Aware Contact Centers Contact center leaders and managers face a real challenge when it comes to reducing costs without compromising on the levels…Ganesh KulkarniJune 25, 2017
Contact CentersFeatured Improving Customer Experience With Key Contact Center KPIs In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many…Ganesh KulkarniOctober 14, 2016
Must ReadPredictive Analytics Predictive Analytics to Improve Your Customer Retention in Contact Centers Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their…Ganesh KulkarniAugust 31, 2015
Big Data Big Data Mistakes to Avoid For a company, initiating into big data is a huge step, something that has the potential to transform the face…Ganesh KulkarniJanuary 9, 2015