Customer Retention How CMOs Can Collaborate With Contact Center Leaders To Boost Customer Success At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO…Vasudeva AkulaJanuary 11, 2019
Customer RetentionFeatured Forrester 2019 Predictions: The Year where Transformation goes Pragmatic Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out…Vasudeva AkulaJanuary 4, 2019
Customer RetentionFeatured Reimagining Customer Life Cycle To Retain More Customers If you are in charge of customer retention in a recurring-revenue business, you know that your competition is always trying…Vasudeva AkulaNovember 30, 2018
Customer RetentionFeatured It Is Time To Reinvent Your Customer Retention Strategy Today, one poor customer service experience can trigger a customer to switch to your competition. According to a Forrester report,…Vasudeva AkulaJuly 24, 2018
VOZIQ Updates Why is the BI User Adoption Low? Jumping on to the bandwagon simply because everyone else is doing that is the worst mistake anyone can ever make.…Vasudeva AkulaMarch 12, 2015
Customer IntelligenceFeaturedPredictive Analytics 5 Steps to Control Customer Churn Controlling customer churn is vital for the success of any business. To improve customer retention and customer loyalty, companies need…Vasudeva AkulaFebruary 2, 2015