Customer RetentionFeatured Three Ways AI Can Protect Revenue And Bring Costs Down During Challenging Times The unprecedented disruption caused by the Covid-19 pandemic has significantly affected the way businesses across the world deliver products and…Vasudeva AkulaJuly 24, 2020
Customer RetentionFeatured Five Customer Retention Steps To Boost Profitability For any business that depends upon recurring revenue from in-contract customers, customer retention rate is a strong predictor of long-term…Vasudeva AkulaMay 22, 2020
Customer RetentionFeaturedMust Read Why You Need Multiple Predictive Models To Retain Your Customers Customer churn has been a growing problem across industries. Businesses are losing millions of dollars every year to cancellations, and…Vasudeva AkulaFebruary 28, 2020
Customer RetentionFeaturedMust Read Proven Strategies That Will Plug The Leaky Bucket Of Customer Revenue Industries across verticals are losing customers at an alarming rate even today. In fact, the average churn rate among U.S.…Vasudeva AkulaFebruary 17, 2020
Customer Retention How CMOs Can Collaborate With Contact Center Leaders To Boost Customer Success At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO…Vasudeva AkulaJanuary 11, 2019
Customer RetentionFeatured Forrester 2019 Predictions: The Year where Transformation goes Pragmatic Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out…Vasudeva AkulaJanuary 4, 2019
Customer RetentionFeatured Reimagining Customer Life Cycle To Retain More Customers If you are in charge of customer retention in a recurring-revenue business, you know that your competition is always trying…Vasudeva AkulaNovember 30, 2018
Customer RetentionFeatured It Is Time To Reinvent Your Customer Retention Strategy Today, one poor customer service experience can trigger a customer to switch to your competition. According to a Forrester report,…Vasudeva AkulaJuly 24, 2018
VOZIQ Updates Why is the BI User Adoption Low? Jumping on to the bandwagon simply because everyone else is doing that is the worst mistake anyone can ever make.…Vasudeva AkulaMarch 12, 2015
Customer IntelligenceFeaturedPredictive Analytics 5 Steps to Control Customer Churn Controlling customer churn is vital for the success of any business. To improve customer retention and customer loyalty, companies need…Vasudeva AkulaFebruary 2, 2015