Customer Revenue Leak: Here Are the Possible Drivers to Look for
Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. While there is no lack of reasons why customer …
Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in …
Customer Intelligence – May Edition
Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. While the strategies evolve to accommodate new needs and expectations, here are some pieces of …
3 Steps to Drive Growth for Recurring Revenue Businesses
A McKinsey customer analytics adoption survey shows a staggering gap between high and low-performing companies based on multiple growth drivers. For example, companies that leverage customer analytics extensively retain over five times more customers than their competitors that evaluate their data sporadically. They are also …
Books on Customer Service That Are a Must Read
Customer relationship dynamics have been changing drastically over the past years. With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. We have collected here a set of …
How is a Proactive Approach the Best way to Drive Customer Retention?
55% of consumers are willing to pay more for a better experience and 96% will leave a business for bad service. This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer …
We Asked ChatGPT about Powering Subscription Revenue Growth with AI…
ChatGPT has taken the business world by storm. It’s one of the best examples of AI-based tools that promise to transform the way companies do business. Powered by AI and natural language processing, ChatGPT is finding its use in a variety of business applications that …
VOZIQ AI Wins 2023 CUSTOMER Product of the Year Award
TMC recognizes the company for the Fourth time in a row Reston, March 14, 2023 – VOZIQ AI, a leading provider of AI-powered predictive customer lifecycle management solutions to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named its Artificial …
How VOZIQ AI Helps Increase Prices without Triggering Churn
Subscription-based businesses operate in a fiercely competitive landscape, where retaining customers is one of the topmost goals for business leaders. The current macroeconomic environment has further pushed them under constant pressure to protect and grow their recurring customer revenue. While increasing prices is the need …