5 Customer Experience Books You Must Read in 2022
Customer experience is the key to success in any business. The customer experience is the sum of all interactions a customer has with your company, product, or service. We have selected a few of our favorite books on customer experience, which we believe are worth …
VOZIQ Customer Intelligence Roundup – April Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The April edition of our Customer Intelligence Roundup entails a retrospective as well as …
VOZIQ AI Wins 2022 CUSTOMER Product of the Year Award
TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row Reston, March 22, 2022: VOZIQ AI, a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named its Artificial Intelligence for Predictive Customer …
Why Is Proactive Customer Retention Indispensable in 2022?
The abundance of information and availability of choices have enabled customers so much today. A lot has changed in terms of their expectations since the COVID-19 disrupted the normal way of doing business. Today in 2022, even as the world gradually returns to the pre-COVID …
VOZIQ Customer Intelligence Roundup – March Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The March edition of our Customer Intelligence Roundup entails a retrospective as well as …
5 Reasons Why Traditional Retention Efforts Are Inadequate
Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay …
VOZIQ AI at Barnes & Buchanan Security Conference
On February 10, Brandon Savage, Head of Solution Enablement at VOZIQ AI, attended Barnes & Buchanan Security Conference held at The Breakers in Palm Beach, Florida. For more than 20 years, Barnes Buchanan Conference has been a major annual event focused on the home security …
The Economics of Customer Churn
Loss of paying customers is a significant drag on the bottom-line and profitability for any recurring revenue, subscription-based business where a predictable customer base and revenue flow is key to growth. But how much is the financial impact of customer cancellations? What are the repercussions …
5 Strategies for Driving Profitability by Minimizing Customer Churn
Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customers are more informed, competition is stronger, and service is really today’s only differentiator. Customer …
VOZIQ Customer Intelligence Roundup – February Edition
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The February edition of our Customer Intelligence Roundup entails a retrospective as well as …