Must ReadPredictive Analytics Predictive Analytics to Improve Your Customer Retention in Contact Centers Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their…Ganesh KulkarniAugust 31, 2015
Must ReadPredictive Analytics The Power of Text Analytics-Driven Segmentation Big Data is discussed everywhere today. Big data IS everywhere today. The idea of big data is compelling. In many…VOZIQ TeamAugust 17, 2015
Big Data 25 Tips for Managing Text Analytics Projects Sometimes text analytics project in your company may not go the way you envisioned for multiple reasons. It could…VOZIQ TeamJuly 27, 2015
Contact CentersCustomer Satisfaction Future of Enterprise Contact Centers – Part 3 (This is the part 3 of a 3-part series – ‘Future of Enterprise Contact Centers’. Read Part 1 and Part 2.)…VOZIQ TeamJuly 16, 2015
Contact Centers Future of Enterprise Contact Centers – Part 2 Disruptions in business fundamentals happen in sudden, sharp shifts which open unexpected opportunities for the companies. At the same time,…VOZIQ TeamJuly 2, 2015
Contact Centers Future of Enterprise Contact Centers – Part 1 Today, customers have become very demanding. They are more knowledgeable and have access to a greater amount of options…VOZIQ TeamJune 19, 2015