Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and…
Sudarshan NinjoorAugust 10, 2018
With the growing competition among businesses in today’s market, the chances of distinguishing your business from your competition is diminishing…
VOZIQ TeamAugust 3, 2018
Today, one poor customer service experience can trigger a customer to switch to your competition. According to a Forrester report,…
Vasudeva AkulaJuly 24, 2018
The response we received to the previous editions of the 50 handpicked resources has been welcoming among the customer obsessed…
VOZIQ TeamJuly 10, 2018
TMC, a global, integrated media company, has recently named VOZIQ’s Predictive Text Analytics Platform as a 2018 Unified Communications Product…
VOZIQ TeamJuly 5, 2018
Customer data comes from various sources. However, most customer issues reach the company through contact centers. They act as a…
VOZIQ TeamMay 24, 2018