Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and…
VOZIQ TeamAugust 10, 2018
There is a generally accepted notion that structured data represents only 20% of the information available to an organization, which…
VOZIQ TeamMarch 14, 2018
Acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing customer according to…
VOZIQ TeamNovember 10, 2017
Multifaceted interactions and transactions between customers and organizations often make it difficult to evaluate individual and collective experiences, identify churn…
VOZIQ TeamOctober 20, 2017
More and more recurring-revenue businesses are looking at previously untapped sources of customer data from contact centers to create deeper…
VOZIQ TeamJuly 4, 2017
In an era of intense competition, the customer experience is often the main differentiator. Once a sale is complete, the…
VOZIQ TeamMay 9, 2017