Text analytics is already gaining a foothold in the market. Many companies have realized its significance and have started implementing…
VOZIQ TeamMay 4, 2018
Customer intelligence is the process of gathering and analyzing information about the customers to help build deeper and more effective customer relationships and make…
VOZIQ TeamApril 5, 2018
Contact center leaders and managers face a real challenge when it comes to reducing costs without compromising on the levels…
Ganesh KulkarniJune 25, 2017
In today’s “Age of the Customer,” we are dealing with highly demanding customers. They are more knowledgeable and have many…
Ganesh KulkarniOctober 14, 2016
How should sales, marketing, IT and customer service collaborate to deliver a better customer service experience? What are the trends…
VOZIQ TeamJune 22, 2016
Why global organizations are considering Customer Engagement Hub as the next phase in the evolution of contact centers? Are SMEs…
VOZIQ TeamJune 8, 2016
Call centers are the battleground for competition, and can generate over $20 million in revenue just by making simple changes…
VOZIQ TeamMarch 9, 2016
There is one question in particular that lingers on every marketer’s mind: how do you reduce churn? Can contact centers…
VOZIQ TeamFebruary 24, 2016
Where do call centers stand today when it comes to customer experience? What do the numbers say? What are the…
VOZIQ TeamFebruary 3, 2016
So what’s in store for the call center industry in 2016? What are the top challenges that need to be…
VOZIQ TeamJanuary 27, 2016