Customer data comes from various sources. However, most customer issues reach the company through contact centers. They act as a…
VOZIQ TeamMay 24, 2018
Customer intelligence is the process of gathering and analyzing information about the customers to help build deeper and more effective customer relationships and make…
VOZIQ TeamApril 5, 2018
“The customer is always right” is a famous business slogan. The underlying truth behind this statement is recognizing that customers…
VOZIQ TeamFebruary 7, 2018
Recently VOZIQ’s Customer Intelligence Blog has found a place in the list of Top 75 Customer Experience Blogs & Websites for Businesses.…
VOZIQ TeamJanuary 23, 2018
Customer Value: Customer Lifetime Value is probably one of the most important and valuable metrics but is also the least…
VOZIQ TeamOctober 6, 2017
Customer intelligence equips us to utilize customer related information for developing deeper customer relationships, which can be leveraged to improve…
VOZIQ TeamJune 5, 2015
‘How can I please my customers?' is a million-dollar question. Companies struggle to understand how their customers make purchase decisions…
VOZIQ TeamApril 14, 2015
Processing all the customer data and creating actionable customer analytics is a very complex task. It requires coordinated efforts by…
Vasudeva AkulaFebruary 18, 2015
Controlling customer churn is vital for the success of any business. To improve customer retention and customer loyalty, companies need…
Vasudeva AkulaFebruary 2, 2015
Every business function, activity, goals and plan is directed towards enhancing the customer experience. It all boils down to developing…
VOZIQ TeamJanuary 26, 2015