A CLV-Improvement Playbook For Recurring Revenue Businesses
Vasudeva Akula
Recurring revenue models have become increasingly popular. Whether it’s software as a service (SaaS) companies or subscription-based businesses, the ability to retain customers and maximize customer lifetime value (CLV) is paramount to long-term success. In this article, I will provide a comprehensive playbook for improving …
Best of Customer Intelligence- August Edition
VOZIQ Team
With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and …
Orchestrate Omnichannel Customer Retention Actions For Maximum Impact
An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel. This significantly improves the profitability of the retention effort with surgical targeting. It helps deliver a holistic customer …
Best of Customer Intelligence-July Edition
Customer experience has been a deciding factor of growth for companies. In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Let’s begin with the first blog from …
How To Use NPS As A Strategic Lever To Improve CLV
The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the …
Best of Customer Intelligence for Retention Leaders across Industries- May Edition
With AI taking up a crucial role in retention, it is time we recognize the importance of its presence. This month’s edition of best of the Internet will feature a blog from the best in businesses, with insights into exploring generative AI value chains and …
Customer Revenue Leak: Here Are the Possible Drivers to Look for
Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. While there is no lack of reasons why customer …
Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in …
Customer Intelligence – May Edition
Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. While the strategies evolve to accommodate new needs and expectations, here are some pieces of …
Top Revenue Growth Opportunities That Don’t Involve New Customer Acquisition
Sales or new customer acquisition is the most fundamental and obvious contributor to revenue growth. When we set a higher revenue target for a new financial year, we establish new benchmarks for sales efforts that highlight how many new customers we should aim to acquire …
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