According to research from Bain and Company, increasing customer retention by just 5% can lead to a whopping 25%-95% increase…
VOZIQ TeamMarch 1, 2019
Unstructured data is any information that isn't specifically structured for machines to understand easily. According to Gartner, unstructured data accounts…
VOZIQ TeamJanuary 25, 2019
VOZIQ’s effort in articulating thoughts on leadership ideas around customer retention was recognized and well received by our fellow readers…
VOZIQ TeamJanuary 18, 2019
At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO…
Vasudeva AkulaJanuary 11, 2019
Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out…
Vasudeva AkulaJanuary 4, 2019
This article contains a collection of 50 highly popular articles that appeared on the internet in 2018. Our curators had…
VOZIQ TeamJanuary 2, 2019
If you are in charge of customer retention in a recurring-revenue business, you know that your competition is always trying…
Vasudeva AkulaNovember 30, 2018
This blog has a collection of highly popular articles that appeared on the internet in the last quarter and have…
VOZIQ TeamOctober 1, 2018
Telecommunication businesses have seen the adverse effects of customer churn on company revenue. With the challenging dynamics in the telecommunications…
VOZIQ TeamSeptember 10, 2018
Proactive engagement is an approach to customer support, where companies actively make the first move to understand their customers and…
VOZIQ TeamAugust 10, 2018