Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the…
VOZIQ TeamJune 11, 2019
According to research from Bain and Company, increasing customer retention by just 5% can lead to a whopping 25%-95% increase…
VOZIQ TeamMarch 1, 2019
Unstructured data is any information that isn't specifically structured for machines to understand easily. According to Gartner, unstructured data accounts…
VOZIQ TeamJanuary 25, 2019
Although 2018 was hailed as a year of reckoning by Forrester in its predictions last year, reality didn’t turn out…
Vasudeva AkulaJanuary 4, 2019
This article contains a collection of 50 highly popular articles that appeared on the internet in 2018. Our curators had…
VOZIQ TeamJanuary 2, 2019
If you are in charge of customer retention in a recurring-revenue business, you know that your competition is always trying…
Vasudeva AkulaNovember 30, 2018
Today, one poor customer service experience can trigger a customer to switch to your competition. According to a Forrester report,…
Vasudeva AkulaJuly 24, 2018
Customer Experience Management Solutions have a critical role in helping businesses change the way they engage with their customers and…
VOZIQ TeamFebruary 16, 2018
With customers getting more educated and more demanding, the markets are transforming rapidly. Leaders must comprehend how the changing market…
VOZIQ TeamDecember 19, 2017
More and more recurring-revenue businesses are looking at previously untapped sources of customer data from contact centers to create deeper…
VOZIQ TeamJuly 4, 2017