Customer churn has been a growing problem across industries. Businesses are losing millions of dollars every year to cancellations, and…
Vasudeva AkulaFebruary 28, 2020
Multifaceted interactions and transactions between customers and organizations often make it difficult to evaluate individual and collective experiences, identify churn…
VOZIQ TeamOctober 20, 2017
More and more recurring-revenue businesses are looking at previously untapped sources of customer data from contact centers to create deeper…
Sudarshan NinjoorJuly 4, 2017
Contact center leaders and managers face a real challenge when it comes to reducing costs without compromising on the levels…
Ganesh KulkarniJune 25, 2017
Customer Service Experience 2016 ended on a high note on 25th May! It was a wonderful experience being at this…
VOZIQ TeamJune 6, 2016
VOZIQ's Customer Intelligence Blog has found a place in a list of Top 50 Customer Analytics Blogs compiled by NGDATA.…
VOZIQ TeamFebruary 25, 2016
Customer experience (CX) is the main competitive differentiator. As per a McKinsey research, customer experience actually trumps product performance as…
VOZIQ TeamJanuary 5, 2016
As per an ASCI report, customer satisfaction across industries has fallen in Q1 2015 and it is the lowest it’s…
Sudarshan NinjoorNovember 17, 2015
Even a small reduction in customer churn leads to a considerable impact on the bottom-line by helping companies retain their…
Ganesh KulkarniAugust 31, 2015