Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues.
This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront.
We hope you will find this helpful.
Subscription-based businesses are beginning to realize that the true indicator of growth and company longevity has more to do with a flourishing customer retention rate. Customer retention is directly and strongly responsible for the growth and longevity of your business, particularly if it is subscription-based.
Today, keeping up with customer loyalty is harder than any time in recent memory since customer experience has been completely coordinated into each marketing and communications message. To know more about these five critical pillars of customer experience investment can help lead directly to business results. Read more.
CLV tells you who your high-value customers are and what you can do to boost the loyalty of and generate more value from low-value customers. Find out about these five key strides of accomplishing customer lifetime value that prompts business results.
93% of CX leaders surveyed by McKinsey reported using a survey-based metric as their primary means of measuring CX performance. But only 6% of them had confidence that their measurements helped them make better strategic and tactical decisions. We need to do better, and we can — by considering gathering customer feedback as part of the overall customer journey. Learn more.