Handpicked Resources for customer-focused leaders in the pest control industry
Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends.
In the September edition of our Customer Intelligence Roundup, you will how successful customer-focused leaders in the pest control industry are addressing customer concerns and driving loyalty in the post-crisis world.
Commercial accounts have a significant contribution to the revenue of a pest control business. Acquiring and retaining them is one of the challenging processes. This article puts together a checklist to determine whether your pest control business is vulnerable to losing these accounts.
Conveying how you can help customers is important. But what’s more important is listening to them is what they are asking for and why they want to leave. Read this interesting blog to understand how you can consistently win the customer retention puzzle by listening closely to your customers and employees.
While businesses are slowly returning to pre-COVID levels, the dynamics and customer expectations have certainly changed for good. The new normal is here to stay. Marketers will have to relook at and revamp their strategies to grow business in the post-crisis world. Read more.