Home Security and Automation
Home Security and Automation
Overview
The global home security market is expected to be worth $372.90 billion by 2022. This high growth prospect also means intense competition where new players will aggressively try to buy market share. With spiraling customer acquisition costs on one hand and fleeting customer loyalty on another, service providers are allocating huge marketing budgets and leveraging the latest analytics tools to retain their existing customers, yet still finding it hard to boost retention rates.
To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables home security operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.
Brinks created more than $100M+ customer lifetime value using VOZIQ’s proactive customer retention solution.
Home Security Use Cases
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Understand Risk Drivers
Reveal complex risk patterns for multi-dimensional root cause analysis.
Track Risk by Product/Plan/Dealers
Reveal which products/plans/dealers are driving churn risk.
Track Risk by Product/Plan/Dealers
Reveal which products/plans/dealers are driving churn risk.
Address Churn Due to Relocation
Create opportunities for relocating customers to transfer their services.
Address Churn Due to Relocation
Create opportunities for relocating customers to transfer their services.
Monitor the Competition
Gain market intelligence and a better understanding of your competitors’ offerings.
Monitor the Competition
Gain market intelligence and a better understanding of your competitors’ offerings.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Identify Trending Topics
NLP for automatic topic identification from customer interactions.
Reduce Customer Effort
Identify drivers of effort with granular call categorization and repeat call mapping.
Reduce Customer Effort
Identify drivers of effort with granular call categorization and repeat call mapping.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Discover Addressable Churn
Score quick wins by identifying customer segments that have addressable churn risk.
Improve Retention Agents Performance
Track and benchmark performance of care team against retention business metrics.
Improve Retention Agents Performance
Track and benchmark performance of care team against retention business metrics.
AI techniques that big tech companies like Google and Amazon are using, and those have made the
real difference for us"
Handpicked Insights
Handling Churn across the Customer Lifecycle
Customers have not decided to cancel overnight. Instead, they need to consider the entire lifecycle. Hence, retention approaches focused on the end of the term are inadequate.
CASE STUDY
Visualize Unstructured Data
Drive successful retention programs using contact center unstructured data.
CASE STUDY
Customer Success Stories
Explore the stories of retention transformation driven by VOZIQ.
