The global insurance industry has the potential to grow to $375 billion by 2022. The key driver for this growth will be customer-centric approaches. Industry leaders are focusing on improving overall customer experience (CX) and engagement with the hopes of creating customer loyalty, reduce churn in particular, and boosts plan ratings and reviews with the focus on accelerated growth and improved profitability.
To address this complex challenge, VOZIQ reimagines ways to improve customer experience and engagement and how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables operational leaders within the insurance to proactively provide differentiated treatment to at-risk customers even before they cancel.