DMG Consulting released a report on the customer journey analytics industry for the year 2015-16. They have featured VOZIQ as a new entrant in the market and have included an overview of VOZIQ’s Text Analytics Solutions for Contact Centers.

DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications (UC), contact centers, back-office, and real-time analytics.

Buy the Customer Journey Analytics Product and Market 2015-16 report here, or read an abstract.