VOZIQ’s Predictive Churn Reduction Solution has been Honored for Exceptional Innovation
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
We are delighted and honoured! ?
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor VOZIQ with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Predictive Customer Churn Reduction solution has proven deserving of this elite status and TMC’s CUSTOMER magazine look forward to continued innovation from VOZIQ in 2017 and beyond.”
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
VOZIQ is an award-winning customer analytics company which provides predictive text analytics solutions to Fortune 500 companies. These solutions leverage contact center agent notes as a source of strategic intelligence about customer experience and customer care costs. Unification of other customer data sources and predictive modelling further helps recurring-revenue businesses identify at-risk customers and design proactive strategies to prevent customer churn.
VOZIQ’s affordable predictive text analytics has delivered outstanding ROI to some of the industry-leading businesses by helping them retain their customers, reduce care costs, boost customer loyalty and drive incremental purchases.