Communication services providers intuitively know the value of a retained customer in the age of spiraling acquisition costs, intense competition and fleeting customer loyalty. The industry leverages the latest analytics tools, deploying huge marketing budgets, and yet witnesses plateaued customer retention rates year after year.
To overcome this challenge, VOZIQ reimagines how churn can be predicted and prevented by focusing on uncovering early dissatisfaction and churn risk across the whole customer lifecycle. This enables telecommunication operational leaders to proactively provide differentiated treatment to at-risk customers even before they cancel.
