With increasing competition in deregulated energy markets, energy suppliers are trying to address the need to innovate and the need to economize at the same time. Both the rapid growth in newer technologies and shifting customer expectations are forcing the utility industry to rethink the customer relationship. Yet in the utility industry, after deregulation, there is a customer expectation gap of 71%, indicating that the utility industry is lagging in customer experience relative to the expectation of all industries
To overcome this challenge, VOZIQ reimagines how customer experience can be enhanced, with its advanced AI technology, by focusing on uncovering early dissatisfaction drivers across the whole customer lifecycle. This enables operational leaders within the utility industry to proactively provide differentiated treatment to dissatisfied members even before they complain.
